Shipping policy

Shipping

All orders are dispatched from the United Kingdom.

Processing

We know how much you want your order to arrive quickly, so we dispatch as fast as we can — usually within 1–2 working days. Orders placed at the weekend go out on the next working day. You'll get a tracking link by email as soon as your parcel is on its way.

United Kingdom

Royal Mail Standard — £4.25, free on orders over £100.
Royal Mail Tracked 24 and Tracked 48 — calculated at checkout.

Need it quickly? Choose Tracked 24 at checkout. Orders placed by 2:00pm Monday–Thursday, or by 10:00am Friday, are prioritised for dispatch — excluding bank holidays, Easter Monday, Christmas Day, Boxing Day and New Year's Day. Weekend orders are dispatched the next working day. Tracked 24 is our fastest service, but it isn't a guaranteed next-day delivery.

European Union

FedEx International Connect Plus — €19, free on orders over €150. Typically 3–5 business days after dispatch. You'll see an estimated delivery date at checkout before you pay.

Norway and Switzerland

FedEx or DHL Express, calculated at checkout. Delivery times vary by destination. You'll see an estimated delivery date at checkout before you pay.

United States and Canada

FedEx or DHL Express, calculated at checkout. Delivery times vary by destination. You'll see an estimated delivery date at checkout before you pay.

Everywhere else

FedEx or DHL Express, calculated at checkout. Delivery times vary by destination. You'll see an estimated delivery date at checkout before you pay.

Duties, taxes and customs

The price you see at checkout is the full price. All taxes, duties and customs charges are included, and you will not be asked for anything on delivery.

For orders to the United States, duties and sales tax are shown as separate lines at checkout rather than built into the item price. They're still paid in full before your parcel ships, so there's still nothing to pay on delivery.

Orders outside the United Kingdom are sold by Global-e as merchant of record, which is how we're able to handle customs for you. Your order confirmation may come from them.

Delivery addresses

Please check your address carefully before ordering. We can't redirect a parcel once it's been dispatched, and we're not able to cover the cost of reshipping an order that goes astray because of an incorrect address. We can't deliver to PO boxes.

Delays and lost parcels

Once a parcel is with the carrier, delivery times are outside our control, and customs checks can occasionally add a few days. If your tracking hasn't updated for 5 business days, email us at team@macaustreet8.com and we'll chase it.

Returns

See our Returns policy.