Refund policy

Returns

Orders outside the UK are sold by Global-e as merchant of record, so your order confirmation may come from them. Returns are still handled by us in the usual way.

UK and EU orders

You have 14 days from the day you receive your order to tell us you'd like to return it, for any reason. Email team@macaustreet8.com with your order number, or start a return from your account or the order status page. You then have a further 14 days to send the items back to us.

Return postage is at your own cost. We recommend a tracked service, as we can't refund parcels lost on the way back to us.

You're welcome to try items on to check the fit, as you would in a shop. Please don't wear them to play, wash them, or let them get marked. If an item comes back worn, washed, marked or damaged, we may reduce your refund to reflect that.

Once we receive your return, we'll refund the item price and your original standard delivery charge within 14 days.

For EU orders, Global-e's terms of sale apply as merchant of record. Where those terms give you more than the above, they take precedence.

Orders outside the UK and EU

You can return items within 14 days of delivery. They must be unworn, unwashed and free of any marks.

Email team@macaustreet8.com with your order number within 14 days of delivery. Items must be unworn, unwashed and free of any marks.

Return postage is at your own cost, and we recommend a tracked service, as we can't refund parcels lost on the way back to us. Once we've received and checked your return, we'll refund the item price. Original delivery charges aren't refundable.

Global-e's terms of sale apply to these orders as merchant of record. Where those terms give you more than the above, they take precedence.

Cancelling before dispatch

If your order hasn't shipped yet, email us at team@macaustreet8.com and we'll do it for you. You'll be refunded in full.

Faulty, damaged or incorrect items

If anything arrives faulty, damaged, or isn't what you ordered, email us as soon as possible with a photo and we'll put it right, including covering return postage. This doesn't affect your legal rights.

Exchanges

We can't process exchanges. The quickest way to get what you want is to return your item and place a new order.

Refunds

Refunds go back to your original payment method, in the currency you paid in. Your bank may take a few extra days to show it. If you haven't seen your refund 15 business days after we've confirmed it, please contact us at team@macaustreet8.com.